Agents Agreement

This Agent Remuneration appendix for the academic year 2024-25 should be read in conjunction with your International Agent Agreement with the Cambridge Education Group (CEG); the relevant Remuneration Scheme appendix for the year, and the Agent Compliance appendix on the Agent Management Policy webpage.

Commission statement distribution periods

OnCampus (all centres)

Intake	Tuition fee receipt cut-off	Statement distribution period
September 2024	4th October 2024	21st October 2024 – 13th December 2024
January 2025	17th January 2025	3rd February 2025 – 28th March 2025
April 2025	11th April 2025	28th April 2025 – 06th June 2025
June 2025	20th June 2025	7th July 2025 – 15th August 2025

Campus Services (all centres)

Intake	Tuition fee receipt cut-off	Statement distribution period
September 2024	18th October 2024	28th October – 22nd November 2024
January 2025	14th February 2025	24th February – 21st March 2025
May 2025	23rd May 2025	2nd June – 27th June 2025

Bonus statements will be distributed in the four weeks following the end of each commission statement distribution period.

Progression commission statements will be distributed upon confirmation of student enrolment and receipt of commission from partner universities.

How is my commission calculated?

Commission is calculated on a termly basis as a percentage of net tuition fees invoiced and paid in full, less any prior period overpayments (due to withdrawals etc.). Other amounts invoiced for accommodation, airport transfers, etc are not commissionable.
No commission will be paid before the student has arrived at the centre and enrolled on their course.
If tuition fees are received after the cut-off date for calculation of commission (generally a week before the beginning of the statement distribution period) then the commission due would be included in the following term’s statement.
If a student pays the full year’s fees in advance, commission due will also be paid in advance.
EUR tuition fees will be converted to GBP for the purposes of remuneration payments.

How will my statement be distributed?

CEG has introduced the CEG Commission Portal, developed to streamline the processing of agent remuneration statements and improve cybersecurity by minimising the exchange of sensitive data via email. You will be able to view, query and approve your statements via the portal, prompted by automated email notifications at key stages in the process. A comprehensive User Guide is attached to the initial email notification, including details of the registration process.
If you experience any difficulty with registration or accessing your statements, please request assistance from Agent Support via email:agentsupport@ceg-uk.com

How do I approve a statement?

Once you have viewed your statement and checked that the remuneration amount and bank details are correct, you should approve it in the portal.

How do I raise a statement query?

It is important that any queries regarding the detail of your statement are raised with Finance via the portal, including as much information as possible (eg student number, full name, date of birth, centre, course, etc)

How do I change my bank account details?

If you wish to change your bank account details, a Bank Account Authorisation Form should be requested from Agent Support via email – agentsupport@ceg-uk.com

When will my payment be processed?

The cut-off for payment of approved statements is 5.00pm Hong Kong Time every Wednesday, for value the following Tuesday (subject to public holidays and banking procedures). Please note that the bank transfer can then take up to 10 days to reach your account.

Do I need to send an invoice to CEG?

No, this is unnecessary.

How do I raise a general query?

General queries (ie not statement-specific) should be raised with Finance via email – commission@ceg-uk.com

When will my commission rate be reviewed?

Your commission rate will be reviewed and agreed annually with your CEG representative.

What about my branch accounts?

Remuneration for all branches in a group will be paid to the head office (ie the contracting entity). If a branch office is to receive its own remuneration, this will require head office approval and a separate contract with CEG.

Agents Agreement

Commission statement distribution periods

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